The safety of everyone is our priority, that is why we have put in place measures to ensure that each member can register and book in complete peace of mind on the platform.
We have set up payment security as well as the "Verified by Visa" 3D Secure process that blocks any fraudulent use of credit cards.
We have developed with our partner AXA ASSISTANCE a Multi-risk travel insurance specially designed for language stays.
Guests making a reservation with Linguifamily are automatically covered by AXA ASSISTANCE for the duration of their stay regardless of the country in which they travel.
You will receive a full refund if the host family cancels the stay or if you cancel the stay within 48H of booking. 100% refund on request in case of impossibility of departure due to COVID-19 (positive PCR test, contact case, governmental measures preventing departure).
We encourage guests returning from their stay to leave a review on the host family's profile. Benefit from their experience and book with the families that best suit you.
On host family profiles, discover their photos, their lifestyle, what they offer to discover during a homestay. You know in advance who you will be staying with and under what conditions.
Use our secure messaging to make the first contact with the host family you have chosen. For free and without obligation, check availability, ask for additional information or simply get to know each other.
Pseudonyms are not allowed for registration.
Our members register with their name, address, mobile phone number and an identity card must be provided.
Profiles, photos and comments are reviewed before publication
We award a "Verified Profile" badge to families who have provided proof of address and for each adult in the family, identification and a background check.
The "Certified Profile" badge is only awarded to families who have provided proof of address, identity documents and background check certificates, plus a minimum of 3 references from previous guests.
In addition, since 1 July 2021, we systematically conduct a video conference interview with the new host families.
However, please note that families are not visited and that there is no on-site control by Linguifamily.